Our process
Five clear steps from first call to launch
You always know what happens next, what you'll get and when. The same team stays with your project from the first call until long after launch.
Good to know
- Pricing
- A fixed quote before any work starts
- Calls
- In your time zone, by Zoom or Google Meet
- Progress
- A private preview link to follow the build
- Team
- The same people from first call to launch
- Experience
- 855+ projects delivered since 2008
Step by step
What happens at each step
What we do at each stage, and what you can expect from us along the way.
- 01
Discovery & Consultation
A short call to understand your business, your customers and your goals. Together we agree on what the project needs to achieve.
What you get
- Free consultation call
- Goals and requirements
- Audience and competitor review
- Agreed project scope
- 02
Planning & Strategy
We turn the scope into a clear plan: pages, features, technology and timeline, so you know exactly what you're getting before work starts.
What you get
- Sitemap and feature list
- Timeline and milestones
- Platform and technology choice
- Fixed quote
- 03
Design & Development
We design the key pages for your approval first, then build on WordPress, WooCommerce, Shopify or custom code.
What you get
- Page designs to approve
- Mobile-friendly build
- Forms, payments and integrations
- Testing as we build
- 04
Review & Refinement
You review everything on a private preview link and we refine it with your feedback until it's right.
What you get
- Private preview link
- Review rounds
- Phone, tablet and browser checks
- Final sign-off
- 05
Launch & Support
We launch, show you how to manage your site, and stay on hand for updates, fixes and improvements.
What you get
- Launch and redirects
- Training and notes
- Speed and SEO basics checked
- Optional monthly care
Our principles
How we keep projects on track
Simple habits that make projects run smoothly
Regular updates
You hear from us at every milestone, and you can follow the build on your preview link at any time.
Your goals first
We start by asking what the site needs to achieve, like more enquiries or more sales, and build around that.
One team throughout
The same designer and developer from the first call to launch, and after.
Room for changes
Review rounds are part of every project, so you can adjust things before launch.
Your part
What we'll need from you
A great website is a team effort. Here's what helps your project run smoothly and launch on time.
- 01
Before we start
Tell us about your business, your goals and a few websites you like. Approving the quote and paying the deposit books your start date.
- 02
During design
Send your logo, text and images, and give feedback on the page designs. One clear, combined round of feedback keeps things moving.
- 03
During the build
Share access to your hosting, domain or store, and check the private preview link as the pages come together.
- 04
Before launch
Review everything on the preview, double-check prices, product details and contact information, and give your final sign-off.
- 05
After launch
Change your passwords, keep your own backups, and let us know whenever you need updates or help.
Get in touch
Have a project in mind?
Book a free call. We'll talk through your project and send you a fixed quote.
Start with a free call